Don’t find fault, find a remedy. ~Henry Ford
This past week I caught myself falling into the “Blanket My Donkey” mentality (our term for CYA). A couple of issues were brought to my attention and followed up by descriptions of how our team could not have been responsible. It wasn’t until my supervisor asked me if there was a way we could help with the resolution that I realized I’d been caught. Beware! Pointing fingers and blame-ducking are highly contagious!
The worst part about seeking fault is that even if we find it, we still have the problem. When I remember to seek remedy rather than fault, I’ve found I expend less energy, issues get resolved faster, and people get along better. It’s a win-win-win!
What about you?